Please Note: Use this form to appeal an adverse benefit determination (denied or limited authorization request) or a claim benefit denial where the member could be liable for payment.
For Retail Pharmacy appeals (a medication dispensed to a member from a retail or specialty pharmacy), please use the Retail Pharmacy Appeal Form.
For Medical Pharmacy appeals (a medication administered to a member in a facility setting (provider or infusion center) or in the home dispensed from a home infusion pharmacy). Please use this form.
For Provider Disputes of claim billing denials or contract payment amounts, please use the Provider Dispute Form found here.
For other complaints, please use the Customer Complaint Form.

If you need help filling out this form, call us at: (Si necesita ayuda para llenar o completar este formulario, llamenos al:)
Medicaid: 801-213-4104 / 1-833-981-0212
CHIP: 801-213-0525 / 1-833-404-4300
Commercial: 801-213-4008 / 1-833-981-0213
Individual: 801-213-4111 / 1-833-981-0214
Employee Plan: 801-213-0274 / 1-833-443-3440

If you are deaf or hard of hearing, you can call Utah Relay Services at 711 or 1-800-346-4128. Si habla español, puede llamar a Spanish Relay Utah al 1-888-346-3162. These are free public telephone relay services or TTY/TDD. Estos son servicios gratuitos de retransmisión telefónica pública o TTY / TDD.


Member Information


Provider Information



Appeal Information



Appeal Documents


If you would prefer to fax the information to the Appeals Team, please use fax # 801-587-9985.

If you would prefer to mail the information to the Appeals Team, please use:
Appeals Team
6056 Fashion Square Drive, Suite 3104
Murray, UT 84107